TielleChildren's Hotel Velour Robe

You will receive an order acknowledgement email from LiBi confirming receipt of your order and then another one when your order is ready for delivery.
Goods are normally despatched within 48 hours after we have accepted your order, however we kindly ask that you allow 5-7 working days for your order to be despatched.
All orders will be sent by courier Recorded delivery.

We hope you love your Tielle Love Luxury goods but if you need to return anything to Tielle, here’s what you need to know.
If you are not 100% satisfied with your goods then please return them to Tielle in the same unused, re-saleable condition that you received them, within 14 days of delivery, and we will refund you the full amount of the product(s) purchased. We ask customers to please allow 7-10 working days for returns to be processed and for monies to be refunded.
Unless faulty, we’d like you to make your return within 14 days of purchase, and please note that you’ll need to bear postage costs.
If the item is faulty or damaged, please email us at contactus@libiloves.com where one of our friendly customer service assistants will be happy to help.