L'OccitaneVerbena Shampoo 355ml Cartridge

You will receive an order acknowledgement email from LiBi confirming receipt of your order and then another one when your order is ready for delivery. Your order will be delivered within 5 working days of this notification email by an insured courier.

We always hope you love your L'OCCITANE purchase, however, if you need to request a return or exchange, please review the policy below carefully.

We can only accept and process returns or exchanges that are reported within 72 hours of delivery. Returned items must be sealed, unused, and in their original unopened packaging.

To initiate a return or exchange, please email contactus@libiloves.com within 72 hours of receiving your order. One of our customer service team will be happy to assist you.

Please note:

Returns or exchanges reported after 72 hours from delivery cannot be accepted.

Opened or unsealed products are not eligible for return or exchange.

If the return is not due to a fault or error, the customer will be responsible for return shipping costs.

This policy helps us maintain product integrity and hygiene standards.