CHRISTY Luxe Towels - Soot

You will receive an order acknowledgement email from LiBi confirming receipt of your order and then another one when your order is ready for delivery.

Goods are normally despatched within 48 hours after we have accepted your order, however we kindly ask that you allow 5-7 working days for your order to be despatched.
All orders will be sent by courier Recorded delivery.

We hope you love your Christy's products but if you need to return anything then here’s what you need to know.

Return Conditions:

Returns must be initiated within 30 days of receiving your order by emailing contactus@libiloves.com

Items must be unused, unwashed, and in original saleable condition.
Original packaging and tags must remain intact.
Items received in a gift box are eligible for returns; however, the gift box itself is non-refundable.
For orders placed outside Mainland UK, the customer is responsible for return postage costs.
If your order included a promotional free gift ("freebie"), please include it with your return if you are returning the entire order.
We currently do not offer a home collection service for returns. Please drop your parcel at your nearest Royal Mail Parcel Shop.
Items returned without prior notification or beyond the specified timeframe may not qualify for a refund.

If the item is faulty or damaged, please email us at contactus@libiloves.com where one of our friendly customer service assistants will be happy to help.

Items Not Eligible for Return or Exchange:
Filled Products: For hygiene reasons, filled items (duvets, pillows, mattress toppers) are not eligible for returns or refunds unless faulty.
Personalised/Monogrammed Products: Orders containing personalised items cannot be cancelled, exchanged, or refunded unless defective.